![]() Vancouver (Tsawwassen) – Southern Gulf Islands.Port Hardy (Bear Cove) – Bella Coola, including sailings to Bella Bella, Klemtu, Shearwater and Ocean Falls.The agent will make a booking on an available sailing: Patients travelling on the following routes are required to contact BC Ferries’ Customer Service Centre 1-888-BC FERRY (1-88). Information about MAL travel on 100% bookable routes Present both the signed Medical Assured Loading letter from a medical practitioner and a completed TAP form to the ticket agent or vessel staff. Arrive at the ticket booth at least 30 minutes in advance of the scheduled sailing’s departure time.Obtain a signed MAL letter from a medical practitioner.Patients travelling on Medical Assured Loading are required to: Once complete, medical practitioners will provide the letter directly to the patient.The route or departure terminals through which the patient will be travelling.If no expiry date is given, the letter will be valid for one year from the date of issue. Statement that the individual requires priority loading as an extended wait at the ferry terminal for a ferry sailing could cause risk to their health.Patient’s name (for minors, please also include the name of the parent or legal guardian).Letterhead, including office address and contact information.MAL letters must include the following information: Medical practitioners can issue a MAL letter for patients who have both been approved for travel on TAP and where an extended wait at the ferry terminal for a ferry sailing could cause risk to their health. The Priority Loading Fee (displayed on the receipt provided at the ticket booth) is a tracking mechanism only and is not charged to the patient or to the Travel Assistance Program.Fares for individuals travelling under TAP are covered by the provincial Ministry of Health.At this time we are accepting copies (photocopy/email copy) of completed TAP forms at our ticket booths. Patients are required to present both the medical practitioner’s MAL letter and the TAP form to BC Ferries upon check-in at ferry terminals. To receive MAL, patients must be travelling with both a completed Ministry of Health Travel Assistance Program (TAP) Request for Travel Assistance form that includes a Medical Services Plan (MSP) confirmation number as well as a letter signed by their medical practitioner. MAL is available for those travelling for medical specialist services where their medical practitioner has determined an extended wait at a ferry terminal for a ferry sailing could cause risk to their health. ![]() Under the provincial state of emergency, on July 30, 2020, the Province of British Columbia issued Ministerial Order M256 requiring BC Ferries to implement a Medical Assured Loading (MAL) Program. Medical Assured Loading for patients travelling for medical specialist services Overview
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